FAQs & Troubleshooting
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339 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Locate files scanned with ControlCenter2 (For Macintosh)
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Where is the USB port on the machine?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16The edge of glossy paper is smudged.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The printer status is Offline or Paused.
- 19One or more of my colors are not printing (blank). What can I do?
- 20How do I load envelopes into my machine?
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Scan and save a document in PDF format (Scan to File)
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24Replace Ink
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Delete print jobs from the print queue.
- 33I cannot make borderless prints.
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Pre-Required Procedures (Linux)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39What is Brother iPrint&Scan?
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Can I use AirPrint with my Brother machine?
- 42Configure a cover page for PC-FAX.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 47Paper Jam
- 48Confirm that a FAX I sent was received correctly.
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Protect your Brother machine against unauthorised access over the network