FAQs & Troubleshooting
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339 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Scan and save a document in PDF format (Scan to File)
- 5Paper Jam
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Ink
- 12How do I load envelopes into my machine?
- 13What is Distinctive Ring and how do I program it?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15One or more of my colors are not printing (blank). What can I do?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Pre-Required Procedures (Linux)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The printer status is Offline or Paused.
- 21Stop my Brother machine from automatically redialing a number.
- 22The edge of glossy paper is smudged.
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26I cannot remove red-eye.
- 27Where is the USB port on the machine?
- 28I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 35I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44Can I use voice mail on the same line as my Brother machine?
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 47Why doesn't the machine answer when receiving a call?
- 48Print the Network Configuration List
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)