FAQs & Troubleshooting
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349 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Check Connection
- 4Can I print from or scan to Android™ Smartphone?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9The printer status is Offline or Paused.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Curled (video instructions available)
- 13Jam Rear
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15REPLACE DRUM
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20Can I use voice mail on the same line as my Brother machine?
- 21JAM TRAY 1
- 22When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Size mismatch
- 26Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 27Document Jam
- 28JAM INSIDE
- 29Replace Toner
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Curled
- 33Page skewed
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35JAM DUPLEX
- 36Reset the network settings to the factory default (video instructions).
- 37Reset the network settings to the factory default (video instructions available)
- 38Duplex Disabled
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Can I use AirPrint with my Brother machine?
- 43Print Unable
- 44NO TONER
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Transfer faxes to the PC when my machine has a mechanical problem
- 47Protect your Brother machine against unauthorised access over the network
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49How to identify your Operating System (OS).
- 50Print both sides of paper or a booklet automatically