FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3How do I load legal size paper in the paper tray?
- 4How do I clean white or black spots on printed documents?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Change the printer driver settings (Windows/macOS)
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 8Pre-Required Procedures (Linux)
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10Load envelopes, labels, or thick paper into the manual feed slot.
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12Delete print jobs from the print queue.
- 13How can I change the print resolution?
- 14"Paper Jam Tray" error appears on the LCD. What should I do?
- 15How do I know the current network configuration?
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan and save a document in PDF format (Scan to File)
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Printing on thick paper or transparencies.
- 20Why doesn't the machine answer when receiving a call?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25Can I transfer faxes in the MFC's memory to the PC?
- 26How can I improve poor print quality ?
- 27"Paper Jam Inside" error appears on the LCD. What should I do?
- 28I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 29The paper is skewed when it's printed.
- 30How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 31What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 33What are the recommended specifications for the paper I should use on my product?
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35How do I know the current network configuration?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Check the IP addresses of your PC and the Brother machine
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Does NC-2200w work with Windows Vista?
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Protect your Brother machine against unauthorised access over the network
- 46I can print but cannot scan via network. (For Macintosh)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49"Paper Jam Rear" error appears on the LCD. What should I do?
- 50"Document Jam" error appears on the LCD. What should I do?