FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6How to identify your Operating System (OS).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Delete print jobs from the print queue.
- 9The paper is skewed when it's printed.
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11How do I clean white or black spots on printed documents?
- 12How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15How do I clean the drum unit?
- 16Transfer faxes to the PC when my machine has a mechanical problem
- 17What is the recommended paper?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 22Can I confirm that the FAX was sent correctly?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30My Brother machine misfeeds paper.
- 31The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 34How do I clean the laser scanner window?
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Can I use AirPrint with my Brother machine?
- 40Cancel a fax that is currently being sent from my Brother machine.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43How do I make my faxed documents lighter or darker? (Fax Contrast)
- 44I cannot print from my computer via USB.
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Is my Brother machine compatible with Windows Vista?
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50How do I clear paper jams inside the drum unit and toner cartridge assembly?