FAQs & Troubleshooting
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349 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Load paper in the paper tray
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How do I know which side up my photo paper should be in the tray?
- 6How do I load envelopes into my machine?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Delete numbers stored in my Brother machine's Caller ID History.
- 12Scan and save a document in PDF format (Scan to File)
- 13How do I load paper in paper tray#2?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Delete print jobs from the print queue.
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pre-Required Procedures (Linux)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23One or more of my colors are not printing (blank). What can I do?
- 24When I print, the pages are smudged with ink. What should I do?
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Change the printer driver settings (Windows/macOS)
- 28When I make a copy the image or text is cut off. What can I do?
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30What is Brother iPrint&Scan?
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Can I print from or scan to Android™ Smartphone?
- 34The printer status is Offline or Paused.
- 35How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 36Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 37I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43What is the Network Shared printing?
- 44When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)