FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc6490cw_all.jpg)
MFC-6490CW
348 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
Print using only the black ink cartridge when the Color cartridges have run out.
10.
Can I print from or scan to Android™ Smartphone?
11.
Load paper in the paper tray
12.
What is Brother iPrint&Scan?
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
Can I use voice mail on the same line as my Brother machine?
15.
Replace Ink
16.
How do I load paper in paper tray#2?
17.
How do I know which side up my photo paper should be in the tray?
18.
Scan and save a document in PDF format (Scan to File)
19.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
20.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
21.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
22.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
23.
When I print, the pages are smudged with ink. What should I do?
24.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
25.
Scan multiple pages into one file instead of each scan being saved as a separate file.
26.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
What driver package format is supported by my Linux distribution?
28.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
29.
The printer status is Offline or Paused.
30.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".