FAQs & Troubleshooting
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MFC-6490CW
349 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
What is Brother iPrint&Scan?
5.
Print using only the black ink cartridge when the Color cartridges have run out.
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
Can I print from or scan to Android™ Smartphone?
8.
Load paper in the paper tray
9.
Pre-Required Procedures (Linux)
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
14.
Replace Ink
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
17.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
18.
Scan and save a document in PDF format (Scan to File)
19.
How do I load paper in paper tray#2?
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
22.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
23.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
24.
How do I load envelopes into my machine?
25.
Paper jams or ink trace (smudges) occur when feeding A3 paper.
26.
How do I factory reset the network settings?
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
29.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
30.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?