FAQs & Troubleshooting
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302 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Delete print jobs from the print queue.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Change the printer driver settings (Windows/macOS)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 12How do I factory reset the print server?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14My FAX/MFC will not Dial. Why?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16One or more of my colors are not printing (blank). What can I do?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20How to identify your Operating System (OS).
- 21Discover the MAC address of the Brother network card
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24Why doesn't the machine answer when receiving a call?
- 25What driver package format is supported by my Linux distribution?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Pre-Required Procedures (Linux)
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29The edge of glossy paper is smudged.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32Scan and save a document in PDF format (Scan to File)
- 33Verify if the Brother machine has a dial tone
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36When I print, the pages are smudged with ink. What should I do?
- 37I am using Mac OS X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41Uninstall the drivers (Windows)
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43I'm using Macintosh®. What are the settings in the Scanner window used for?
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46Print command (LPR) (Linux)
- 47I can print but cannot scan via network. (For Mac)
- 48Scan a document from the Windows Vista Photo Gallery
- 49How do I send (broadcast) a fax to more than one number?
- 50Clear the paper jam or printer jam.