FAQs & Troubleshooting
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302 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6Clear the paper jam or printer jam.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12The printer status is Offline or Paused.
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14The edge of glossy paper is smudged.
- 15I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 16I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I am having issues with the paper feed. What can I do?
- 23What is the BRAdmin Professional software used for?
- 24Cannot print after a Windows 10 update (June 2020)
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28How to identify your Operating System (OS).
- 29Change the printer driver settings (Windows/macOS)
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 36My FAX/MFC will not Dial. Why?
- 37How do I factory reset the print server?
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39How do I know the current network configuration?
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45How do I clear Machine Error 46?
- 46Scan and save a document in PDF format (Scan to File)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49How do I set a password on my Brother network card?
- 50Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)