FAQs & Troubleshooting
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MFC-640CW
303 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
3.
How to identify your Operating System (OS).
4.
The printer status is Offline or Paused.
5.
Scan and save a document in PDF format (Scan to File)
6.
Delete print jobs from the print queue.
7.
One or more of my colors are not printing (blank). What can I do?
8.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
9.
I cannot print using my Brother machine on a wireless network (Mac)
10.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
11.
How do I factory reset the print server?
12.
How do I print on an envelope?
13.
Pre-Required Procedures (Linux)
14.
Download a file from the "Downloads" section and save it to Windows 8 computer.
15.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
16.
My FAX/MFC will not Dial. Why?
17.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
18.
Clear the paper jam or printer jam.
19.
Cannot print after a Windows 10 update (June 2020)
20.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
21.
How do I know the current network configuration?
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
Can I print from or scan to Android™ Smartphone?
24.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
28.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
29.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
30.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)