FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I print, the pages are smudged with ink. What should I do?
- 5One or more of my colors are not printing (blank). What can I do?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Can I use voice mail on the same line as my Brother machine?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I know which side up my photo paper should be in the tray?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Pre-Required Procedures (Linux)
- 24How to identify your Operating System (OS).
- 25The printer status is Offline or Paused.
- 26I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 27I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 28Why can't I print when an ink cartridge is empty?
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36Can I still receive faxes or calls when the machine is switched off?
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43Can I print using only the black ink cartridge when the Color cartridges have run out?
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48Cannot print after a Windows 10 update (June 2020)
- 49Delete print jobs from the print queue.
- 50The edge of glossy paper is smudged.