FAQs & Troubleshooting
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125 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change the printer driver settings (Windows/macOS)
- 4How can I print envelopes?
- 5I'm using Macintosh®. What are the settings in the Scanner window used for?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8Why doesn't the machine answer when receiving a call?
- 9Delete print jobs from the print queue.
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11What is Distinctive Ring and how do I program it?
- 12When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Functions supported in the Windows 7 built-in drivers
- 15I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The printer status is Offline or Paused.
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I can receive a fax, but cannot receive a telephone call.
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23My FAX/MFC will not Dial. Why?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Open the Control Panel (For Windows)
- 26How to identify your Operating System (OS).
- 27I cannot print from my computer via USB.
- 28Windows 7 Support Information
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 35I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38Why doesn't my Brother machine have a dial tone?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 40Verify if the Brother machine has a dial tone
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)