FAQs & Troubleshooting
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- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Delete print jobs from the print queue.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Change the printer driver settings (Windows/macOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10Can I confirm that the FAX was sent correctly?
- 11The printer status is Offline or Paused.
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 14My FAX/MFC will not Dial. Why?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16How do I replace the Ink Cartridge?
- 17I cannot print from my computer via USB.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Functions supported in the Windows 7 built-in drivers
- 20Can I print using only the black ink cartridge when the Color cartridges have run out?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22What is Distinctive Ring and how do I program it?
- 23Why doesn't the machine answer when receiving a call?
- 24I cannot receive a color fax. Why?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28Is there any way to reduce Ink consumption?
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36How can I print envelopes?
- 37Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41I am experiencing problems sending a fax, what can I do?
- 42How can I improve poor print quality?
- 43I'm using Windows®. Print speed is too slow. What can I do?
- 44Open the Control Panel (For Windows)
- 45How to identify your Operating System (OS).
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 48I can receive a fax, but cannot receive a telephone call.
- 49Verify if the Brother machine has a dial tone
- 50I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?