FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Why doesn't the machine answer when receiving a call?
4.
Change the printer driver settings (Windows/macOS)
5.
Can I print from or scan to Android™ Smartphone?
6.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
7.
I'm using Macintosh. What is the PreScan option used for?
8.
Can I print using only the black ink cartridge when the Color cartridges have run out?
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
Delete print jobs from the print queue.
11.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
13.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
14.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
15.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
16.
I'm using Macintosh®. What are the settings in the Scanner window used for?
17.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
18.
How to identify your Operating System (OS).
19.
Functions supported in the Windows 7 built-in drivers
20.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
21.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
22.
What is Distinctive Ring and how do I program it?
23.
I am experiencing problems sending a fax, what can I do?
24.
How can I print envelopes?
25.
Why can't I print when an ink cartridge is empty?
26.
Windows 7 Support Information
27.
Open the Control Panel (For Windows)
28.
The printer status is Offline or Paused.
29.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
30.
Can I reduce the size of a received fax on this machine?