FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Does NC-2200w work with Windows Vista?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Change the printer driver settings (Windows/macOS)
- 6Pre-Required Procedures (Linux)
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Delete print jobs from the print queue.
- 18Discover the MAC address of the Brother network card
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 21The printer status is Offline or Paused.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Functions supported in the Windows 7 built-in drivers
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How do I factory reset the print server?
- 30I am sharing my Brother machine. I can print but cannot scan.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40How do I know the current network configuration?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Check the IP addresses of your PC and the Brother machine
- 44Can I print using only the black ink cartridge when the Color cartridges have run out?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47What is Distinctive Ring and how do I program it?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50Why can't I print when an ink cartridge is empty?