FAQs & Troubleshooting
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214 Results
- 1The printer status is Offline or Paused.
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Does NC-2200w work with Windows Vista?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Discover the MAC address of the Brother network card
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15How do I factory reset the print server?
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18How do I know the current network configuration?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22How to identify your Operating System (OS).
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24What is Distinctive Ring and how do I program it?
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26Why can't I print when an ink cartridge is empty?
- 27Delete print jobs from the print queue.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29Change the printer driver settings (Windows/macOS)
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33Pre-Required Procedures (Linux)
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Verify the Brother machine connected to the Wired Network (For Windows)