FAQs & Troubleshooting
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MFC-3820CN
214 Results
1.
The printer status is Offline or Paused.
2.
Can I print from or scan to Android™ Smartphone?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Does NC-2200w work with Windows Vista?
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
7.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
8.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
9.
Discover the MAC address of the Brother network card
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
Functions supported in the Windows 7 built-in drivers
13.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
14.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
15.
How do I factory reset the print server?
16.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
17.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
18.
How do I know the current network configuration?
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
What driver package format is supported by my Linux distribution?
21.
Cannot print after a Windows 10 update (June 2020)
22.
How to identify your Operating System (OS).
23.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
24.
What is Distinctive Ring and how do I program it?
25.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
26.
Why can't I print when an ink cartridge is empty?
27.
Delete print jobs from the print queue.
28.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
29.
Change the printer driver settings (Windows/macOS)
30.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.