FAQs & Troubleshooting
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172 Results
- 1"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Delete print jobs from the print queue.
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14What is Distinctive Ring and how do I program it?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16Why can't I print when an ink cartridge is empty?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23Can I confirm that the FAX was sent correctly?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 28When I print images, the quality is not good (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Windows 10 Support Information
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 40I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 41The keys on the control panel do not respond.
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44Where can I find the serial number for my unit?
- 45I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 48Uninstall the drivers (Windows)
- 49I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 50I'm using Macintosh. What is the PreScan option used for?