FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6How do I know which side up my photo paper should be in the tray?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Replace Ink
- 10How do I load envelopes into my machine?
- 11Load paper in the paper tray
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Scan and save a document in PDF format (Scan to File)
- 16Paper Jam
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20How to identify your Operating System (OS).
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 24What driver package format is supported by my Linux distribution?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26The printer status is Offline or Paused.
- 27What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Send a PC-FAX
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36How many times will my Brother machine automatically redial a busy number?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39Why are the faxes I send always received with a black vertical line down the page?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Check the firmware version.
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43"Offline" appears on the Status Monitor.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I am unable to change my Brother machine's Receive Mode.
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows