FAQs & Troubleshooting
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MFC-255CW
320 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
When I print, the pages are smudged with ink. What should I do?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
Print using only the black ink cartridge when the Color cartridges have run out.
9.
One or more of my colors are not printing (blank). What can I do?
10.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
13.
How do I know which side up my photo paper should be in the tray?
14.
Paper Jam
15.
Replace Ink
16.
How do I load envelopes into my machine?
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
Load paper in the paper tray
19.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
20.
Scan and save a document in PDF format (Scan to File)
21.
I cannot print using my Brother machine on a wireless network (Mac)
22.
How many times will my Brother machine automatically redial a busy number?
23.
What driver package format is supported by my Linux distribution?
24.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
25.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
26.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
27.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
28.
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
29.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
30.
"Offline" appears on the Status Monitor.