FAQs & Troubleshooting
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212 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A5 long edge paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Load paper in the paper tray
- 6(Video) Load A5 short edge/A4/Letter paper
- 7Can I print from or scan to Android™ Smartphone?
- 8Jam Tray
- 9Replace Toner
- 10I can print but cannot scan via network. (For Windows)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Turn the Toner Save mode on or off
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17(Video) Unpack your Brother machine
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19The printer status is Offline or Paused.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21What is Brother iPrint&Scan?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Document Jam
- 25Replace Drum
- 26Black lines down the page
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Jam Inside
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Set up your Brother machine on a wireless network.
- 35(Video) Set up your Brother machine
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42What driver package format is supported by my Linux distribution?
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47What is Toner Continue Mode?
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49No Drum
- 50Print Unable or Print Unable XX