FAQs & Troubleshooting
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210 Results
- 1(Video) Load A5 long edge paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load A5 short edge/A4/Letter paper
- 6I can print but cannot scan via network. (For Windows)
- 7Replace Drum
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11How to identify your Operating System (OS).
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14(Video) Set up your Brother machine
- 15Document Jam
- 16Replace Toner
- 17Load paper in the paper tray
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Turn the Toner Save mode on or off
- 22Set up your Brother machine on a wireless network.
- 23Fuser Error or Self-Diagnostic
- 24Jam Inside
- 25Can I use AirPrint with my Brother machine?
- 26Uninstall the Brother Software and Drivers (Windows)
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Send a PC-FAX
- 31Printing/ Scanning with a mobile device
- 32What is Brother iPrint&Scan?
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 35Can I print from or scan to Android™ Smartphone?
- 36Confirm that a FAX I sent was received correctly.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38(Video) Unpack your Brother machine
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Open the "Scanners and Cameras" and Properties.
- 41The printer status is Offline or Paused.
- 42Delete print jobs from the print queue.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Drum End Soon
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Check the remaining ink or toner level (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50TONER ENDED