FAQs & Troubleshooting
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145 Results
- 101When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 102When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 103The keys on the control panel do not respond or triple beep when I press them.
- 104Uninstall the drivers. (macOS 13 or greater)
- 105What is the "Station ID" and how do I set it?
- 106Cannot print after a Windows 10 update (June 2020)
- 107Large characters are printed incorrectly. (Linux)
- 108Delete a network scanner entry. (Linux)
- 109Uninstall Scan-key-tool. (Linux)
- 110I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 111I want to print using CUPS while keeping SELinux enabled. (Linux)
- 112Windows 10 Support Information
- 113What is the difference between the toner cartridge and the drum unit?
- 114A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 115Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 116When I scan a document using ControlCenter, the scanned file size is too big.
- 117I'm having an issue with the print quality.
- 118I am experiencing problems sending a fax.
- 119Uninstall the Brother Software and Drivers (Windows)
- 120Scan using XSane or GIMP (Linux)
- 121Where can I download Brother iPrint&Scan application for Mac?
- 122Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 123The driver installation finished successfully but I cannot print. (Linux)
- 124Check the firmware version.
- 125How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 126A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 127"Offline" appears on the Status Monitor.
- 128Open the "Scanners and Cameras" and Properties.
- 129Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 130Scan a document and e-mail it as an attachment. (For Windows)
- 131Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 132Why doesn't my Brother machine have a dial tone?
- 133Drum !
- 134When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 135I am unable to print from a client PC to a printer on a print server. (Linux)
- 136I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 137Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 138I can see some steam or moisture from the vents when printing.
- 139Scan a document and e-mail it as an attachment (For Macintosh)
- 140I cannot print from my computer via USB.
- 141Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 142Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 143Clean the Drum Unit.
- 144Set the date and time
- 145A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.