FAQs & Troubleshooting
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146 Results
- 101Firewall port requirements of the Scan Key Tool (Linux)
- 102Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 103Scan a document using Brother iPrint&Scan. (macOS only)
- 104How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 105Install the built-in drivers (For Windows 8 and Windows 10)
- 106Open the "Scanners and Cameras" and Properties.
- 107Scan a document and e-mail it as an attachment. (For Windows)
- 108Scan a document and e-mail it as an attachment (For Macintosh)
- 109The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 110Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 111In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 112When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 113Uninstall the drivers. (macOS 13 or greater)
- 114Where can I find my Brother machine's serial number?
- 115I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 116Configure and use PC-FAX (CUPS) (Linux)
- 117"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 118Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 119The driver installation finished successfully but I cannot print. (Linux)
- 120When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 121Important points for specifying the scan area (Linux)
- 122Uninstall the scanner driver. (Linux)
- 123Send a fax using PC-FAX with LPD/LPRng (Linux)
- 124Uninstall printer drivers (Linux)
- 125Windows 10 Support Information
- 126Check the firmware version.
- 127Open the Control Panel (For Windows)
- 128What is the difference between the toner cartridge and the drum unit?
- 129I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 130A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 131Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 132Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 133Send a PC-FAX
- 134I cannot print from my computer via USB.
- 135Change the printer driver settings (Windows/macOS)
- 136When I scan a document using ControlCenter, the scanned file size is too big.
- 137Is my Brother machine compatible with third party print servers?
- 138Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 139I cannot scan via USB. (Mac OS X)
- 140How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 141I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 142The keys on the control panel do not respond or triple beep when I press them.
- 143Set the date and time
- 144Clean the corona wire of the drum unit.
- 145What is the "Station ID" and how do I set it?
- 146What is the recommended paper?
