FAQs & Troubleshooting
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111 Results
- 1Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I transfer label or slip templates?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9How do I clean my machine?
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12How do I install/change the RD roll?
- 13Printing is not possible. (USB connection)
- 14How to open the Devices and Printers window
- 15Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19How to delete the registry information and files related to the printer driver
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26What Android™ mobile application can I use?
- 27Using the Device Settings (for Windows)
- 28How to identify the printer's firmware version
- 29The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 30How to identify your Operating System (OS) for Windows or Mac
- 31Using the Printer Setting Tool (for Windows)
- 32How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40How do I uninstall the printer driver?
- 41When I print a long label or many labels continuously, printing suddenly stops.
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45How do I transfer templates or other data from the computer to the printer?
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47The driver downloaded from the website cannot be installed.
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 50I cannot save the edited text file. (Linux®)