FAQs & Troubleshooting
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121 Results
- 51How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 52Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 53I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 54I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 55I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 56When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 57Installing the LPR driver and CUPS wrapper driver (Linux®)
- 58When printing using the RD roll, the print is out of alignment.
- 59How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 60What is the Label List? (P-touch Editor 5.x for Windows)
- 61The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 62How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 63How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 64How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 65How do I transfer templates or other data from the computer to the printer?
- 66How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 67My printer has suddenly stopped printing.
- 68What do the indicator lights mean?
- 69The error message "Failed to acquire the current settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears when I try to aquire and change the current settings in printer driver.
- 70"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 71Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 72How to use the Numbering function (P-touch Editor 5.x for Windows)
- 73I cannot print from the client computer to the printer on the print server. (Linux®)
- 74I cannot save the edited text file. (Linux®)
- 75I cannot print from RedHat or CentOS. (Linux®)
- 76Using P-touch Template Settings
- 77I connected multiple printers of the same model to one computer but can only print from one of them.
- 78My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 79The printing position shifts vertically or horizontally. (Linux®)
- 80All print jobs have been cancelled and nothing can be printed. (Linux®)
- 81Are there any drivers available for FreeBSD? (Linux®)
- 82I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 83I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 84Large characters are printed incorrectly. (Linux®)
- 85The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 86How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 87Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 88The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 89I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 90I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 91I do not know how to become a superuser in Ubuntu. (Linux®)
- 92PostScript data cannot be printed or is printed in the text format. (Linux®)
- 93Disable or reconfigure SELinux. (Linux®)
- 94How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 95Error messages do not appear when using the USB connection of my printer.
- 96The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 97The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 98What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 99How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 100How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)