FAQs & Troubleshooting
![]() |
Popular |
179 Results
- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3Adjust color settings by using the custom setting in the printer driver
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 6Replace Drum
- 7Jam Inside
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Turn the Toner Save Mode on or off.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15What is the recommended paper?
- 16What can happen if the wrong paper is used in your machine.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Can I print from or scan to Android™ Smartphone?
- 22Carry out calibration to improve the color density
- 23Jam 2-sided
- 24Jam Rear
- 25Jam Tray / Jam Tray 1 / Jam Tray 2
- 26Jam MP Tray
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Change the printer driver settings (Windows/macOS)
- 29The printer status is Offline or Paused.
- 30Toner Low
- 31Drum End Soon
- 32Enable the Brother machine's network interface.
- 33Can I print on transparencies e.g. for overhead projectors?
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Replace Laser
- 41Replace WT Box
- 42Reset the print server to the default factory settings.
- 43Disable the APIPA protocol.
- 44Replace Toner
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?