FAQs & Troubleshooting
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218 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Replace the Toner Cartridge
- 4(Video) Paper is Jammed in the Back of the Machine
- 5The printer status is Offline or Paused.
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10(Video) Connect the cord
- 11Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14(Video) Paper is Jammed inside the Machine
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16What is Brother iPrint&Scan?
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20(Video) Cannot Detect
- 21Replace Drum
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25(Video) Set up your Brother machine
- 26(Video) Unpack your Brother machine and install the toner cartridge
- 27I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Add your Brother machine with AirPrint (macOS)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Load Paper in the Multi‑purpose Tray (MP Tray)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Paper is Jammed in the MP tray
- 35I cannot find some options in the Print dialog box (macOS 11 or later)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to identify your Operating System (OS).
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Toner Low or Prepare New Toner Cartridge
- 40Brother iPrint&Scan cannot find my Brother machine (macOS)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Load and Print Labels Using the MP Tray
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46What is the default password for my Brother machine?
- 47Cannot print after a Windows 10 update (June 2020)
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50The machine prints unexpectedly or it prints garbage.