FAQs & Troubleshooting
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227 Results
- 1What is Brother iPrint&Scan?
- 2The print speed is slow.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Jam MP Tray
- 6Replace Drum
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10Jam Duplex
- 11Replace Toner
- 12Jam Rear
- 13Jam Inside
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Jam Tray 1 or Jam Tray 2
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17The printer status is Offline or Paused.
- 18I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Change the printer driver settings (Windows/macOS)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Replace PF Kit xx
- 26I cannot connect to the print server using my web browser.
- 27What is the recommended paper?
- 28Replace Fuser
- 29Turn the Toner Save mode on or off
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Toner Low or Prepare New Toner Cartridge
- 33Wrinkles or creases
- 34Curled or wavy
- 35Install the optional tray unit.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Add your Brother machine with AirPrint (macOS)
- 40What driver package format is supported by my Linux distribution?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Reset the print server to the default factory settings.
- 43Page skewed
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Cartridge Error
- 49Drum Stop
- 50Is my Brother machine compatible with Windows Vista?