FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3How do I factory reset the print server?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Does NC-2200w work with Windows Vista?
- 10The printer status is Offline or Paused.
- 11Change the printer driver settings (Windows/macOS)
- 12Cannot print after a Windows 10 update (June 2020)
- 13The paper is skewed when it's printed.
- 14How to identify your Operating System (OS).
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16Can I print using the IPP protocol on Windows XP?
- 17What is the printable area per page?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Delete print jobs from the print queue.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I cannot use the "Modules Update" button on Web BRAdmin.
- 24Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 25What can happen if the wrong paper is used in your machine.
- 26How do I change the print server password?
- 27How do I clear paper jams?
- 28What driver package format is supported by my Linux distribution?
- 29What kind of paper can I use?
- 30What kind of memory can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 33What is the recommended paper?
- 34Uninstall the printer drivers (For Windows)
- 35How do I install additional memory?
- 36What is the Network Shared printing?
- 37I cannot print from my computer via USB.
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 41Printouts (envelopes) have creases.
- 42The printed letters are slanted, positioned incorrectly.
- 43All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Can I print from or scan to Android™ Smartphone?
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47What is a "Generic PCL Driver"?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)