FAQs & Troubleshooting
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178 Results
- 1The printer status is Offline or Paused.
- 2Change the printer driver settings (Windows/macOS)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Cannot print after a Windows 10 update (June 2020)
- 9What can happen if the wrong paper is used in your machine.
- 10The machine does not print anything.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12"JAM B" error appears on the LCD. What should I do?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 16What kind of labels and transparencies can I use?
- 17Printing Watermarks from a Windows PC
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Functions supported in the Windows 7 built-in drivers
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22"JAM E1" error appears on the LCD. What should I do?
- 23Windows 10 Support Information
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Print command (cupswrapper) (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Delete print jobs from the print queue.
- 30How to identify your Operating System (OS).
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change color mode from a Windows® PC
- 34Computer indicates that the printer it Powered Off.
- 35I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 36"JAM C" error appears on the LCD. What should I do?
- 37"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 38White spots appear.
- 39Print command (LPR) (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41I cannot print from my computer via USB.
- 42What is the 120K kit and what should I do if I see a message telling me to replace it?
- 43How should I maintain the printer?
- 44What kind of paper should I avoid?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Can I print from DOS applications?
- 50"JAM D" or "JAM E2" error appears on the LCD. What should I do?