FAQs & Troubleshooting
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214 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 4Reset the print server to the default factory settings.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6JAM REAR
- 7Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9JAM DUPLEX
- 10The printer prints unexpectedly or it prints garbage data.
- 11JAM TRAY 1
- 12What is Brother iPrint&Scan?
- 13Change the printer driver settings (Windows/macOS)
- 14TONER LOW
- 15MEMORY FULL
- 16REPLACE DRUM
- 17DRUM ERROR
- 18What kind of paper can I use?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22How to identify your Operating System (OS).
- 23CARTRIDGE ERROR
- 24DRUM STOP
- 25The printer status is Offline or Paused.
- 26Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 27What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 28MANUAL FEED
- 29JAM INSIDE
- 30REPLACE TONER
- 31Turn the Toner Save Mode on or off.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33SIZE ERROR DX
- 34I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 35SERVICE CALL
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37What is the BRAdmin Professional software used for?
- 38What is the recommended paper?
- 39Page skewed
- 40Use the Network Connection Repair Tool (Windows)
- 41Open the Status Monitor
- 42Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 43I cannot print over a network using the XML Paper Specification Printer Driver.
- 44What driver package format is supported by my Linux distribution?
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Delete print jobs from the print queue.
- 47Can I use AirPrint with my Brother machine?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50TONER ENDED