FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The printer status is Offline or Paused.
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6How can I change the printer settings?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8How to identify your Operating System (OS).
- 9What can happen if the wrong paper is used in your machine.
- 10What is the recommended paper?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15What is the printable area per page?
- 16The printed letters are slanted, positioned incorrectly.
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 19Print on both sides of the paper.
- 20Delete print jobs from the print queue.
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 25The printer prints unexpectedly or it prints garbage.
- 26Printouts have wrinkles or creases.
- 27The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29"Offline" appears on the Status Monitor.
- 30I am using Windows. When I print a document, the printed page is blank. What should I do?
- 31Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 34What kind of paper can I use?
- 35How can I clean the corona wire of the drum unit?
- 36How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 37How can I activate/deactivate the Toner Save Mode?
- 38White spots appear in areas of dense black printing.
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Open the Status Monitor
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43My Printer starts warming up in Sleep mode. What can I do?
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How can I clean the inside of the printer?
- 47Black toner marks appear across the page.
- 48What do the LED indications mean?
- 49I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 50Can I buy any MICR toner?