FAQs & Troubleshooting
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137 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace the toner cartridge
- 4The printer status is Offline or Paused.
- 5Delete print jobs from the print queue.
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What kind of paper can I use?
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10What is the printable area per page?
- 11How can I activate/deactivate the Toner Save Mode?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13How can I change the printer settings?
- 14Can I print from or scan to Android™ Smartphone?
- 15Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 16What can happen if the wrong paper is used in your machine.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20Print on both sides of the paper.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24What is the recommended paper?
- 25How do I print envelopes from the manual feed slot in Windows applications?
- 26The paper is skewed when it's printed.
- 27I am using Windows. When I print a document, the printed page is blank. What should I do?
- 28Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 29The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 30Printouts have a curl or wave.
- 31Printouts have wrinkles or creases.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Printouts are with gray background.
- 34Replace the drum unit.
- 35What are the expected yields of the consumables?
- 36The printed letters are slanted, positioned incorrectly.
- 37Drum Life End Soon
- 38The image is ghosted.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Change the printer driver settings (Windows/macOS)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The printer prints unexpectedly or it prints garbage.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot print from my computer via USB.
- 45How can I clean the corona wire of the drum unit?
- 46What do the LED indications mean?
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50How to identify your Operating System (OS).