FAQs & Troubleshooting
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137 Results
- 1The printer status is Offline or Paused.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4Change the printer driver settings (Windows/macOS)
- 5Replace the toner cartridge
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Printouts have a curl or wave.
- 8How to identify your Operating System (OS).
- 9The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 10What is the printable area per page?
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Delete print jobs from the print queue.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 16"Offline" appears on the Status Monitor.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21What kind of paper can I use?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot print from my computer via USB.
- 25The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27Replace the drum unit.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Can I print from or scan to Android™ Smartphone?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 32Printouts have wrinkles or creases.
- 33How can I activate/deactivate the Toner Save Mode?
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Uninstall printer drivers (Linux)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37What do the LED indications mean?
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I use AirPrint with my Brother machine?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43The printer prints unexpectedly or it prints garbage.
- 44What is the recommended paper?
- 45The printed letters are slanted, positioned incorrectly.
- 46Output sheets are completely black.
- 47Large characters are printed incorrectly. (Linux)
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49Uninstall the printer drivers (For Windows)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)