FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Change the printer driver settings (Windows/macOS)
- 4The printer status is Offline or Paused.
- 5How to identify your Operating System (OS).
- 6How can I activate/deactivate the Toner Save Mode?
- 7Delete print jobs from the print queue.
- 8Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 9The printer prints unexpectedly or it prints garbage.
- 10I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Printouts have wrinkles or creases.
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14How can I change the printer settings?
- 15What kind of paper can I use?
- 16What can happen if the wrong paper is used in your machine.
- 17Replace the toner cartridge
- 18What driver package format is supported by my Linux distribution?
- 19Can I print from or scan to Android™ Smartphone?
- 20I am using Windows. When I print a document, the printed page is blank. What should I do?
- 21Printouts have a curl or wave.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23What is the recommended paper?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26The printed letters are slanted, positioned incorrectly.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29Can I use AirPrint with my Brother machine?
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31The paper is skewed when it's printed.
- 32The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 33Replace the drum unit.
- 34"Offline" appears on the Status Monitor.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 40What do the LED indications mean?
- 41Uninstall the printer drivers (For Windows)
- 42Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 43Output sheets are completely black.
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The image is ghosted.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 49Drum Life End Soon
- 50How can I clean the inside of the printer?