FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The printer status is Offline or Paused.
- 4Using the PING command to troubleshoot problems.
- 5Does NC-2200w work with Windows Vista?
- 6Can I print from or scan to Android™ Smartphone?
- 7Cannot print after a Windows 10 update (June 2020)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 10How do I perform a factory reset?
- 11How can I change the IP address?
- 12The machine does not print anything.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18How can I change the IP address using the ARP and PING commands?
- 19What kind of paper can I use?
- 20How do I factory reset the print server?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot print from my computer via USB.
- 23Open the Control Panel (For Windows)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26What kind of labels and transparencies can I use?
- 27What kind of paper should I avoid?
- 28What kind of envelopes should I avoid?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30What can happen if the wrong paper is used in your machine.
- 31Can I print using the IPP protocol on Windows XP?
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33Print on envelopes.
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Uninstall the printer drivers (For Windows)
- 36Change the printer driver settings (Windows/macOS)
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39How do I monitor the status of the printer?
- 40What kind of USB cable should I use?
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 43Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45What is a "Generic PCL Driver"?
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47Printouts have wrinkles or creases.
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49What is the BRAdmin Professional software used for?
- 50How do I install additional memory?