FAQs & Troubleshooting
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171 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How do I perform a factory reset?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Change the printer driver settings (Windows/macOS)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What kind of USB cable should I use?
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11How do I factory reset the print server?
- 12The driver installation finished successfully but I cannot print. (Linux)
- 13How do I monitor the status of the printer?
- 14How do I change the print server password?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16How can I change the IP address?
- 17How can I change the IP address using the ARP and PING commands?
- 18What kind of paper can I use?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20What can happen if the wrong paper is used in your machine.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22The printed letters are slanted, positioned incorrectly.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Functions supported in the Windows 7 built-in drivers
- 27The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 28What kind of labels and transparencies can I use?
- 29What kind of envelopes should I avoid?
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37Using the PING command to troubleshoot problems.
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Print on envelopes.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43I cannot print from my computer via USB.
- 44Does NC-2200w work with Windows Vista?
- 45The machine does not print anything.
- 46What do the LED indications mean?
- 47Uninstall the printer drivers (For Windows)
- 48Cannot print after a Windows 10 update (June 2020)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)