FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2(Video) Load A5 paper
- 3Load paper in the paper tray
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 7What is Brother iPrint&Scan?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Jam Inside
- 12Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 13Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15(Video) Unpack your Brother machine
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Replace Drum
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Change the printer driver settings (Windows/macOS)
- 24Verify the Brother machine connected to the Wireless Network (For Windows)
- 25Check the IP addresses of your PC and the Brother machine
- 26I cannot install the Brother printer driver (macOS 11 or later)
- 27Delete print jobs from the print queue.
- 28Printing/ Scanning with a mobile device
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Drum End Soon
- 34Jam Tray
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39Protect your Brother machine against unauthorised access over the network
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I use AirPrint with my Brother machine?
- 42What is Toner Continue Mode?
- 43I cannot print from my computer via USB.
- 44Cartridge Error
- 45No Toner
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47Cover is Open
- 48Toner Low
- 49Print a Printer Settings page.
- 50Turn the Toner Save Mode on or off.