FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2(Video) Load A5 paper
- 3Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 6Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The printer status is Offline or Paused.
- 9Load paper in the paper tray
- 10(Video) Unpack your Brother machine
- 11(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 12The Error LED is still on or flashing after I replace the drum unit with a new one.
- 13What do the LED indications mean?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Delete print jobs from the print queue.
- 16What is Toner Continue Mode?
- 17Change the printer driver settings (Windows/macOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Jam Inside
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21How to identify your Operating System (OS).
- 22Service Call
- 23What is the recommended paper?
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Print a Printer Settings page.
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28(Video) Set up your Brother machine
- 29Replace Drum
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What is Brother iPrint&Scan?
- 32Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 33Toner Ended
- 34Heater Error or Self-Diagnostic
- 35No Toner
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Turn the Toner Save Mode on or off.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I get a TS error when trying to print on a wireless network.
- 42Cover is Open
- 43I cannot connect my machine to the wireless network (For Windows)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Important points you need to confirm before configuring your Brother machine for a wireless network.
- 48No Drum
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Can I use non-Brother or third party supplies with the Brother machine?