FAQs & Troubleshooting
![]() |
Popular |
156 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 3One or more of my colors are not printing (blank). What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5Delete print jobs from the print queue.
- 6How do I adjust the number of times my Brother machine rings before it answers?
- 7I am having issues with the paper feed. What can I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10Can I confirm that the FAX was sent correctly?
- 11I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12How do I print on an envelope?
- 13Can I still receive faxes or calls when the machine is switched off?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19Why doesn't the machine answer when receiving a call?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21Pre-Required Procedures (Linux)
- 22How to identify your Operating System (OS).
- 23Functions supported in the Windows 7 built-in drivers
- 24What is Distinctive Ring and how do I program it?
- 25Can I reduce the size of a received fax on this machine?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27When I print, the pages are smudged with ink. What should I do?
- 28How do I clean the Scanner to improve the copy or fax quality?
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30Check the firmware version.
- 31The printer status is Offline or Paused.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34Can third party ink be used to refill the ink cartridges?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Open the Control Panel (For Windows)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Change the printer driver settings (Windows/macOS)
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49Windows 7 Support Information
- 50Can I set my Brother machine to forward the faxes I receive to another location?