FAQs & Troubleshooting
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65 Results
- 1What is Brother iPrint&Scan?
- 2When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Load a Plastic Card
- 5Load Standard Size Document
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7Use the Output Guide
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9What driver package format is supported by my Linux distribution?
- 10Load Documents
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How to identify your Operating System (OS).
- 13(Video) Calibrate Your Brother Machine
- 14Load Non-standard Size Document
- 15Acceptable Documents
- 16What is Remote Setup?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Scanning and Other Problems
- 20(Video) Clean the Scanner and Rollers
- 21Document Jam
- 22Your Scanner Cannot Be Detected on the Network During Installation
- 23I do not have or lost the black and white calibration sheet.
- 24Reset Your Brother Machine
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26What is the default password for my Brother machine?
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Check the IP Address of Network Devices
- 29Uninstall the drivers. (macOS 13 or greater)
- 30Uninstall the Brother Software and Drivers (Windows)
- 31Delete a network scanner entry. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34Change the General Settings Using Remote Setup
- 35Open the Control Panel (For Windows)
- 36Important points you need to confirm before configuring your Brother machine for a wireless network.
- 37Uninstall the drivers. (macOS 10.14 - macOS 12)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Uninstall Scan-key-tool. (Linux)
- 40Scan a document longer than 37.5 cm (14.76 inches).
- 41Change the brscan5 scan settings using XSane (Linux)
- 42Command List of brscan. (Linux)
- 43Reset Network Settings on the Machine
- 44Configure the Scan to Email Feature (Linux)
- 45If You Cannot Complete the Wireless Network Setup Configuration
- 46Access Web Based Management
- 47Scanning with a mobile device
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Install your Brother machine's software from Full Driver Package. (Windows)
- 50Your Brother Machine Cannot Scan over the Network