FAQs & Troubleshooting
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64 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Duplex scanning cannot be performed.
- 3How to identify your Operating System (OS).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6Paper suitable for scanning
- 7Operation system return error
- 8Cannot find the scanner (Error Code 2019: Initialization Failed)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10My scanner is connected but it will not feed my document or do anything else.
- 11What driver package format is supported by my Linux distribution?
- 12Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 13Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 14Loading the Carrier Sheet.
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16My scanner gets warm.
- 17The scan speed is too slow.
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19I cannot install the scanner drivers.
- 20Command List of brscan. (Linux)
- 21I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 22Uninstall the Button Manager (Windows).
- 23Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Change the image settings. (Using DSmobileCapture)
- 26When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Configure the Scan to Email Feature (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Uninstall Scan-key-tool. (Linux)
- 31Windows 10 Support Information
- 32The scan quality is poor.
- 33I do not have or lost the black and white calibration sheet.
- 34The cover of the manual document feeder is open.
- 35A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 36The file size is too large.
- 37Bleed-through is seen in the scanned image.
- 38Driver busy
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Delete a network scanner entry. (Linux)
- 41The scanned image is skewed.
- 42OCR feature does not work.
- 43Calibration failed. Please reboot the machine.
- 44My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Uninstall the scanner drivers (OS X 10.10 or greater).
- 47The scanned documents are put into the incorrect order. (macOS)
- 48Important points for specifying the scan area (Linux)
- 49Pre-Required Procedures (Linux)
- 50Install PaperPort™ 12SE onto Windows 10.