FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 8The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11When I calibrate I get a "White-only" calibration message.
- 12When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Install the scanner driver (For Windows)
- 15Open the "Scanners and Cameras" and Properties.
- 16I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 17I cannot open the scanned document (For Macintosh).
- 18Clean the scanner. (For Macintosh)
- 19Install the DSmobile Scan application. (For Windows users only)
- 20Scan a document in Windows 8 and Windows 10.
- 21What is DSmobileSCAN II software?
- 22Can I scan a business card?
- 23What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 24I do not have or lost the black and white calibration sheet.
- 25What scanning modes are available in DSmobileSCAN II?
- 26What paper sizes are available in DSmobileSCAN II?
- 27Clean the Plastic Feeding Sheet.
- 28Is my scanner compatible with Macintosh?
- 29Install PaperPort™ 12SE onto Windows 10.
- 30Install Presto!® BizCard® onto Windows 10.
- 31Calibrate your scanner. (For Macintosh)
- 32What is the purpose of the PageManager 9 program?
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 35Uninstall the scanner driver (For Windows)
- 36Open the Control Panel (For Windows)
- 37I cannot open the scanned document (For Windows).
- 38Turn off the scanner.
- 39I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 40I can no longer choose the program I want to use to scan a document. (For Windows)
- 41Where is the battery located?
- 42Is my scanner compatible with Windows?
- 43Insert documents for scanning.
- 44Change the words in a scanned document.
- 45I have installed the scanner on my Macintosh but I cannot scan.
- 46My unit has no power.
- 47Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 48Calibrate your scanner. (For Windows)
- 49I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 50Install the scanner driver (For Mac OS X 10.4 - 10.10)