FAQs & Troubleshooting
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56 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I do not have or lost the black and white calibration sheet.
- 6I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 9How to identify your Operating System (OS).
- 10When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Open the "Scanners and Cameras" and Properties.
- 13Is my scanner compatible with Windows?
- 14Uninstall the scanner driver (For Windows)
- 15When I calibrate I get a "White-only" calibration message.
- 16The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 17Install PaperPort™ 12SE onto Windows 10.
- 18Open the Control Panel (For Windows)
- 19When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 20Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 21What kind of software can I use with my scanner?
- 22Insert documents for scanning.
- 23Install the scanner driver (For Windows)
- 24What scanning modes are available in DSmobileSCAN II?
- 25Where is the battery located?
- 26Is my scanner compatible with Macintosh?
- 27I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 28My unit has no power.
- 29Clean the scanner. (For Macintosh)
- 30File size of the scanned document.
- 31Calibrate your scanner. (For Macintosh)
- 32What is the purpose of the PageManager 9 program?
- 33What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 34I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 35Change the words in a scanned document.
- 36Calibrate your scanner. (For Windows)
- 37I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 38Can I scan a business card?
- 39My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 40Scan a document in Windows 8 and Windows 10.
- 41Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 42Clean the scanner. (For Windows )
- 43I cannot open the scanned document (For Windows).
- 44What paper sizes are available in DSmobileSCAN II?
- 45Clean the Plastic Feeding Sheet.
- 46I can no longer choose the program I want to use to scan a document. (For Windows)
- 47What is DSmobileSCAN II software?
- 48I have installed the scanner on my Macintosh but I cannot scan.
- 49Turn off the scanner.
- 50Install the DSmobile Scan application. (For Windows users only)