FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10One or more of my colors are not printing (blank).
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Load paper in the paper tray
- 13Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15How do I know which side up my photo paper should be in the tray?
- 16The printer status is Offline or Paused.
- 17Load envelopes
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Paper Jam
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Combine multiple scanned documents into a single file with PaperPort™
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Can third party ink be used to refill the ink cartridges?
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Load photo paper
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32The scanner cover support has come off. (With Video Instructions)
- 33After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Protect your Brother machine against unauthorised access over the network
- 36Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40What is the recommended paper?
- 41Create or view a XML Paper Specification document
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Easy Scan to E-mail
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Where is the USB port on the machine?
- 46Replace Ink
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48What is AirPrint?
- 49Is my Brother machine compatible with Windows Vista?
- 50I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?