FAQs & Troubleshooting
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261 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9What driver package format is supported by my Linux distribution?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Document Jam
- 12Add your Brother machine with AirPrint (macOS)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Replace Ink
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23Install Starter Ink
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Cannot Detect Ink Volume
- 27The scanner cover support has come off. (With Video Instructions)
- 28Load paper in the paper tray
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Protect your Brother machine against unauthorised access over the network
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32One or more of my colors are not printing (blank).
- 33Paper Jam
- 34Cannot Detect
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36Wrong Ink Color
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38Ink Absorber Full
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40No Paper Fed
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42How do I know which side up my photo paper should be in the tray?
- 43Load envelopes
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48The edge of glossy paper is smudged.
- 49Change the printer driver settings (Windows/macOS)
- 50Ink Low