FAQs & Troubleshooting
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300 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I load paper?
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Load envelopes into my machine
- 7Paper Jam
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10How do I know which side up my photo paper should be in the tray?
- 11Document Jam
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Replace Ink
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Can I print from or scan to Android™ Smartphone?
- 20Improve poor print quality.
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22Low Temperature
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Change the printer driver settings (Windows/macOS)
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34How to identify your Operating System (OS).
- 35Ink Low
- 36Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38One or more of my colors are not printing (blank).
- 39Where is the USB port on the machine?
- 40When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 41I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45The edge of glossy paper is smudged.
- 46When I print, the pages are smudged with ink.
- 47Enable the Brother machine's network interface.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo