FAQs & Troubleshooting
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301 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Paper Jam
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 11How do I know which side up my photo paper should be in the tray?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15How do I load paper?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Load envelopes into my machine
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21What is AirPrint?
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27The printer status is Offline or Paused.
- 28My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 29Replace Ink
- 30I'm using Macintosh. What is the PreScan option used for?
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Printing/ Scanning with a mobile device
- 33How to identify your Operating System (OS).
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36I cannot start ControlCenter4.
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38Change the printer driver settings (Windows/macOS)
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40Improve poor print quality.
- 41Set up your Brother machine on a wireless network.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?