FAQs & Troubleshooting
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- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Where is the USB port on the machine?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Load paper in the paper tray
- 14Replace Ink
- 15How do I load envelopes into my machine?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Can I use AirPrint with my Brother machine?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21The printer status is Offline or Paused.
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25Can third party ink be used to refill the ink cartridges?
- 26When I print, the pages are smudged with ink. What should I do?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30I cannot make borderless prints.
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32One or more of my colors are not printing (blank). What can I do?
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Paper Jam
- 38When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Cannot print after a Windows 10 update (June 2020)
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46The edge of glossy paper is smudged.
- 47No Paper Fed
- 48I cannot print over a network using the XML Paper Specification Printer Driver.
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.