FAQs & Troubleshooting
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265 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Replace Ink
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What is Brother iPrint&Scan?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15How do I know which side up my photo paper should be in the tray?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19How to identify your Operating System (OS).
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21What driver package format is supported by my Linux distribution?
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27One or more of my colors are not printing (blank). What can I do?
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29How do I load envelopes into my machine?
- 30Delete print jobs from the print queue.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34What is the BRAdmin Professional software used for?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Where can I find the ink cartridges for my new Brother machine?
- 38Make my copied images lighter or darker.
- 39Scan and save a document in PDF format (Scan to File)
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Change the printer driver settings (Windows/macOS)
- 49Cover is Open
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.