FAQs & Troubleshooting
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264 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Scan and save a document in PDF format (Scan to File)
- 4Load paper in the paper tray
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Paper Jam
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16The printer status is Offline or Paused.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Replace Ink
- 22How do I load envelopes into my machine?
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28How do I know which side up my photo paper should be in the tray?
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32Change the printer driver settings (Windows/macOS)
- 33When I print, the pages are smudged with ink. What should I do?
- 34How to identify your Operating System (OS).
- 35Where can I find the ink cartridges for my new Brother machine?
- 36No Paper Fed
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38One or more of my colors are not printing (blank). What can I do?
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43What is the BRAdmin Professional software used for?
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Where is the USB port on the machine?
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50I cannot make borderless prints.