FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Improve poor print quality.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from or scan to Android™ Smartphone?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The scanner cover support has come off. (With Video Instructions)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12Install Starter Ink
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Paper Jam
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24How do I know which side up my photo paper should be in the tray?
- 25Load envelopes
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28What is AirPrint?
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30Cannot Detect
- 31Is my Brother machine compatible with Windows Vista?
- 32What is the BRAdmin Professional software used for?
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Load paper in the paper tray
- 37Printing/ Scanning with a mobile device
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40The LCD displays an error code when I use Web icon (Brother Web Connect).
- 41Unable to Print 5X
- 42I cannot print from my computer via USB.
- 43No Ink Cartridge
- 44The printer status is Offline or Paused.
- 45No Paper Fed
- 46Where is the USB port on the machine?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Open the Status Monitor
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)