FAQs & Troubleshooting
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DCP-J152W
247 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Can I print from or scan to Android™ Smartphone?
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
Paper Jam
8.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
9.
Change the printer driver settings (Windows/macOS)
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
Replace Ink
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
14.
The scanner cover support has come off. (With Video Instructions)
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
17.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
18.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
19.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
20.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
21.
Out of Memory
22.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
23.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
24.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
25.
Wrong Paper Size
26.
Improve poor print quality.
27.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
28.
I still receive the error message "Paper Jam" after I removed the jammed paper.
29.
How do I know which side up my photo paper should be in the tray?
30.
I cannot print using my Brother machine on a wireless network (Mac)