FAQs & Troubleshooting
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300 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Other Problems
- 8Load envelopes
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Install Ink Cartridges
- 11What is the recommended paper?
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Prevent Smudged Printouts and Paper Jams (Mac)
- 18(Video) Update the Driver or Firmware for your Brother machine
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Printer Jam or Paper Jam
- 23Change the printer driver settings (Windows/macOS)
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 25Print as a Poster (Windows®)
- 26(Video) Unpack your Brother machine
- 27The printer status is Offline or Paused.
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30Brother iPrint&Scan cannot find my Brother machine (macOS)
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32What is Brother Web Connect?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Prevent Smudged Printouts and Paper Jams (Windows®)
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Check the Print Alignment from Your Brother Machine
- 44When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 45Manage Multiple Certificates
- 46Export the Certificate and Private Key
- 47Install a Certificate on Your Brother Machine
- 48Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 49Protect your Brother machine against unauthorised access over the network
- 50(Video) Connect telephone line and power cords