FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Replace Ink
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Can I print from or scan to Android™ Smartphone?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Paper Jam
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20How to identify your Operating System (OS).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Improve poor print quality.
- 23What driver package format is supported by my Linux distribution?
- 24How do I know which side up my photo paper should be in the tray?
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Load paper in the paper tray
- 27The scanner cover support has come off. (With Video Instructions)
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29I cannot make borderless prints.
- 30The printer status is Offline or Paused.
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Install Starter Ink
- 36Cannot print after a Windows 10 update (June 2020)
- 37Delete print jobs from the print queue.
- 38Unable to Print 3X
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Protect your Brother machine against unauthorised access over the network
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Change the printer driver settings (Windows/macOS)
- 45Cannot Detect
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Where is the USB port on the machine?