FAQs & Troubleshooting
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287 Results
- 1What is Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7Replace the drum unit.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11Adjust color settings by using the custom setting in the printer driver
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Scan and save a document in PDF format (Scan to File)
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15How do I turn off/on the Toner Save Mode?
- 16What driver package format is supported by my Linux distribution?
- 17Tips for copy/scanning and preventing document jams
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22Printouts have wrinkles.
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25What can happen if the wrong paper is used in your machine.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31How do I improve the color density? (Print Calibration)
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36What kind of memory can I use?
- 37What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 38Vertical colored streaks or bands appear on the page.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48How do I install additional memory?
- 49Color around the edge of printing is incorrect.
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)