FAQs & Troubleshooting
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287 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14The printer status is Offline or Paused.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19How do I install additional memory?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Tips for copy/scanning and preventing document jams
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24Protect your Brother machine against unauthorised access over the network
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 31What is the recommended paper?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Adjust color settings by using the custom setting in the printer driver
- 36How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39Pre-Required Procedures (Linux)
- 40Can I print on transparencies e.g. for overhead projectors?
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Is my Brother machine compatible with Windows Vista?
- 44How do I clear the message "Jam Rear" from the LCD display?
- 45How do I clear the message "Jam Inside" from the LCD display?
- 46What can happen if the wrong paper is used in your machine.
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Printouts have wrinkles.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)