FAQs & Troubleshooting
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DCP-9042CDN
287 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
What is Brother iPrint&Scan?
5.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
6.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
9.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
10.
Can I print from or scan to Android™ Smartphone?
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
Tips for copy/scanning and preventing document jams
13.
Can I use non-Brother or third party supplies with the Brother machine?
14.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
15.
What driver package format is supported by my Linux distribution?
16.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
17.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
18.
How do I turn off/on the Toner Save Mode?
19.
Change the printer driver settings (Windows/macOS)
20.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
21.
Download a file from the "Downloads" section and save it to Windows 8 computer.
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
24.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
25.
I cannot find some option in the Printing preferences. (For Windows)
26.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
27.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
28.
Scan and save a document in PDF format (Scan to File)
29.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
30.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?