FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4What is Brother iPrint&Scan?
- 5How many copies can I make when I sort multiple copies using the ADF?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Scan and save a document in PDF format (Scan to File)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11My envelopes are jamming. What can I do?
- 12Make a two-sided copy. (Duplex)
- 13How do I improve the copy quality?
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24Can I print from DOS applications?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28What can happen if the wrong paper is used in your machine.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Delete print jobs from the print queue.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 42How to identify your Operating System (OS).
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47How do I clear vertical lines or streaks that appear in the copies I made?
- 48What driver package format is supported by my Linux distribution?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?