FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5Paper Jam
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I know which side up my photo paper should be in the tray?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The printer status is Offline or Paused.
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Replace Ink
- 25How do I load envelopes into my machine?
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29I cannot make borderless prints.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 32How do I factory reset the network settings?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Open the Status Monitor
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43Can I use AirPrint with my Brother machine?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45What is the Network Shared printing?
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47Change the printer driver settings (Windows/macOS)
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)