FAQs & Troubleshooting
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DCP-585CW
289 Results
1.
How do I know which side up my photo paper should be in the tray?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
8.
I still receive the error message "Paper Jam" after I removed the jammed paper.
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
Can I print from or scan to Android™ Smartphone?
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
13.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
16.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
17.
Locate files scanned with ControlCenter3 (For Windows)
18.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
19.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
20.
Locate files scanned with ControlCenter2 (For Macintosh)
21.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
22.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
23.
Scan and save a document in PDF format (Scan to File)
24.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
25.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
26.
Change the printer driver settings (Windows/macOS)
27.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
28.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
29.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
30.
The printer status is Offline or Paused.